So, all this week I've been out of work because I got to enjoy five straight days of Microsoft Vista training. Which means I'm being trained on an OS that I never intend to allow inside my working environment in the first place. Of course, the class starts an hour earlier than my normal workday, and this week started daylight savings time. So I'm bleary-eyed and broken until lunch, though I guess that's nothing new.
The real complaint I have is that the class is intended for people who are going for their Microsoft Vista certification. I am distinctly NOT attempting to acquire this cert, much for the same reason you don't see a lot of people bragging about being a Windows ME Certified Technician on their resumes.
But the reason I have this complaint is that the class is tragically unrealistic for actual administration and support purposes. And that's not the instructor's fault - in fact he seems very sharp and has been trying to augment our lesson plans with tips on what to do if (read: when) the techniques listed in our workbook fail in a real world situation.
For example, the lesson plans we've been doing for the past day concern how to back up and restore user images and settings using the new Vista tools. Tools which, let's be clear, don't back up any third party application settings or files. So if you have all Vista computers using only Microsoft Office products, this tool will mostly work, except for the long list of times that it won't. At which point, their suggestion is to edit an XML configuration file in order to get the "automated" process to back up extra files and folders. So their process is to copy down a directory structure, edit at least two XML scripts, run a DOS command longer than this paragraph, and then check two logs in order to move (in the case of their example) 16KB worth of files on the C drive.
It's assinine. Even in a large-scale environment, say, one thousand computers, there are simply more efficient, more effective, and more secure ways to perform these tasks. Shit, I could probably do one thousand backups by hand with less hassle than I could by using these Vista tools. The problem with their backup system is the problem with Vista in general. The tool attempts to solve a problem I didn't have, and then assumes that I work in a very inefficient way in order to solve that problem.
What really frightens me, though, is the rest of the class. Not all of it, mind you. But about half of it. There are people in this class that are clearly in management positions, directly as a result of the
Dilbert Principle. I imagine that they are here because they are expected to know
something about the computers their subordinates work on. But when I hear them making sounds of surprise and delight at the miracle that is the "Run As" command, a tiny part of me compares our theorhetical salaries and gets angry.
But it's more than that. I know they are going to go back to their places of business and suggest that viruses can be adequetely checked, quarantined and eliminated through the use of Windows Defender. Hell, if they actually do work instead of just delegating it, they may try to actually solve problems this way.
The entire lesson plan is geared towards a fantasy world where everything always works the way that Microsoft's plan for a Windows Vista world assumed that it does work. Everyone uses IE and Office (and only IE and Office). Third party apps are unnecessary. And nothing ever errors out. Ever. It's not just unrealistic - it's patently stupid. But they can't very well have a training course where they charge people to learn what to do when their shitty software doesn't work.
I've never before felt so much like I was back in high school, studying for the SATs. A test designed solely to test my ability to take that specific test, with no significant real-world application, use, or measuring capacity. In short, a waste of my fucking time.
mood:  irate |